Thursday, July 05, 2007

Not so fast, yet

In my last post about my iPhone activation experience, I concluded with:

So, after much fuss and bad feelings, I finally get pretty much what I expected to get in the first place...
I was a bit hasty.

It's now four days later, and still no service on my iPhone. I called AT&T on Tuesday, and found out that the new phone for my wife needed a supervisor's approval, which took two hours on either Saturday or Monday (I'm not clear about that part). Unfortunately, the order processing took only one hour. So, without a supervisor's approval in the system, the order was cancelled. I'll dispense with commenting on the obvious stupidity of that workflow. Anyway, a supervisor's approval was extracted on Tuesday and, hopefully, the new phone will ship today.

Now for the interesting point. Despite the fact that my iPhone isn't activated with AT&T yet, I was able to sync it with iTunes yesterday. That's right, all features working except the phone feature. Seems like there is a mode that others have discovered: iTunes being signaled by AT&T to enable sync is independent of AT&T service and the iPhone takes its cue strictly from iTunes. Besides the obvious abilities to have machines for software test, etc., this indicates that Apple can easily switch service providers.

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