Saturday, June 30, 2007

AT&T: not ready for success

Yes, that's right, I bought an iPhone last night. I didn't need to wait all day, just showed up at around 6:30 and waited less than an hour. But even strong, though not insanely crazy, demand for the new device is apparently too much for AT&T. There was apparently something about my AT&T account (I'm a current AT&T customer) that requires attention by a human being there. But, when I call AT&T at their iPhone activation line, all I get is a message (sounding like a recording on a cheap answering machine) that says that, due to high call volume, I can't be helped right now and should call back. Did AT&T just have no idea how many phones might be sold? Or do they prioritize existing customers below new ones? Oh well, patience is a virtue.

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