Thursday, May 11, 2006

Kudos to Qwest; complaints to Verizon

Well, it seems that, among the major telecoms, only Qwest executives actually adhere to their privacy policies or have unease about doing illegal things. I have Verizon phone service; if you do, too, send them email via their web form. Ask them why they've violated their privacy policy, which states:

As a rule, Verizon will notify you and give you the opportunity to "opt out" when we disclose telephone customer information outside of Verizon. In fact, we generally keep our records of the services you buy and the calls you make private, and will not ordinarily disclose this information to outside parties without your permission. However, we do release customer information without involving you if disclosure is required by law or to protect the safety of customers, employees or property....

Examples where disclosure is required by law or to protect the safety of customers, employees or property:
...Verizon must disclose information, as necessary, to comply with court orders or subpoenas.

I believe the essence of this matter is that there were no court orders or subpoenas involved. Perhaps Verizon thought their employees would be placed in danger if they didn't cave in? Or was there some quid pro quo involved? Regardless, if you're a Verizon customer, contact them and ask them if your records were involved and if they've decided to ignore their privacy policy under other extralegal circumstances.

While you're at it, send a compliment to Qwest, indicating that you wish that your home phone provider had their integrity.

No comments:

Post a Comment